Sandvik strengthens warranty experience for mining customers

Sandvik is advancing a global Warranty Improvement Project aimed at delivering a more transparent, consistent and efficient warranty experience for its mining customers worldwide.

The project focuses on simplifying and harmonizing warranty processes across Sandvik Business Area Mining. By aligning ways of working globally and enhancing supporting digital capabilities, the initiative is designed to improve visibility, shorten response times and create a smoother, more predictable warranty journey for customers.

“Customers expect clarity, consistency and timely responses when it comes to warranty handling,” said Ian Graham, Global Warranty Manager, Sandvik Mining. “Through this project, we are strengthening our processes and tools to support closer collaboration with our customers and deliver a smoother, more transparent warranty experience.”

The Warranty Improvement Project is already underway, with strong engagement from sales areas and divisions across the globe. As the initiative progresses, customers will be contacted by their local sales representatives, who will share more detailed information and guidance on upcoming changes. These customer discussions are planned to begin in early 2026.

Sandvik will continue to work in close partnership with customers as the project moves forward, ensuring that improvements are practical, relevant and aligned with customer needs, while supporting long-term performance and productivity.

For further information, please contact your local Sandvik representative.

Sandvik Group
Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers’ processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation and rock processing. In 2024 the Group had approximately 41,000 employees and revenues of about 123 billion SEK in more than 150 countries.

Business area Mining
Mining is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability-driving technologies for the mining and construction industries. Application areas include rock drilling, rock cutting, loading and hauling, tunneling, ground support and quarrying. In 2024, sales were approximately 64 billion SEK with about 17,000 employees. For further information, visit mining.sandvik.